If you are getting an error when you’re using Google email, like “Temporary Error 500,” or “Oops,” use this web page to help you fix the issue.
Choose for your connection
If you are receiving this error on your iPhone or iPad device, you can try the following steps:
- Ensure you’re connected to the internet.
- Click to Close the applications, then reopen it app.
- Click to Sign out, then log-in back.
“Temporary error 502”
If you’re getting “Temporary Error (502)” message when you try to log in to Google email, your email is temporarily unavailable. This error usually goes away quickly, so try log in again after few minutes. Even though you can’t log in for the moment, your email messages and personal information are still safe and secure.
“Oops” or other error
If you’re getting any of these errors, or a different one that isn’t listed in the support page, try the steps below to fix the issue:
- “Bad Request: Your client has supplied a malformed or illegal request”
- “Oops” (602, 500, 102, 009, 103)
Step 1: You should check that you’re using a browser that works with Google email
Step 2: Check your web browser extensions or app.
Sometimes extensions or add-ons you’ve installed on your web browser or applications you’ve installed on your computer can prevent Google email from working.
Try temporarily turning off these extensions and app one by one, then using Google email again to see if that solves the issues.
You can try using Google email without using any extensions, open Google email using your browser’s incognito window or private window browsing mode.
Step 3: Clear your browser’s cache memory & cookies
Try clearing your browser’s cache and cookies, then using Google email again to see if that resolves your issue.
Step 4: Check your Google email labs
If you have any labs feature turned on, try opening Google email by visiting https://mail.google.com/?labs=0.
If that fixes your technical problem, disable labs one at a time to figure out which is causing the error:
- Sign in Gmail.
- In the top right corner, click Settings (gear).
- Click Gmail Settings tab.
- Click the Gmail Labs tab.
- Next to any labs feature you have enabled, click to select Disable.
- At the bottom of the Gmail page, click Save Changes button.